Return Policy

All Sales Are Final

We appreciate your business. Please note that all sales are final and we do not currently accept returns or exchanges. Due to the size, weight, and specialized nature of commercial vending equipment and refrigeration, orders are built, prepared, and staged for freight immediately after purchase. As a result, we are unable to restock or resell items once they leave the warehouse.

Before You Order

To ensure the best experience, please verify the following prior to purchase. Our team is happy to help you confirm specs and compatibility.

• Machine dimensions fit your space, doorways, elevators, and placement location.
• Electrical requirements and breaker capacity meet manufacturer specifications.
• Product type (snack, beverage, combo, refrigeration) matches your intended use.
• Any building, landlord, or vendor approvals are in place before delivery is scheduled.

Freight Damage or Missing Items

All equipment ships insured via LTL freight. On delivery, inspect the shipment thoroughly before signing the carrier’s receipt. If you observe damage or a shortage:

• Note all issues on the Bill of Lading/Proof of Delivery before the driver departs, and take clear photos of the damage and packaging.
• Refuse severely damaged freight. For minor cosmetic damage, acceptance with written notation is typically appropriate.
• Contact us within 24 hours with your order number, photos, and a description of the issue so we can assist with a carrier claim and replacement parts when applicable.

Order Accuracy and Cancellations

Please review your order for accuracy at checkout. Because processing begins quickly, cancellation requests after payment may not be possible. If you need assistance immediately after ordering, contact us as soon as possible—while we cannot guarantee cancellation, we will make every effort to help.

Warranty Support

New equipment includes the manufacturer’s standard warranty. If a functional issue arises after delivery, we will help coordinate warranty support with the manufacturer. Warranty remedies typically cover parts and/or repair according to the manufacturer’s terms; returns for refund are not offered.

Questions

If you have any questions about compatibility, lead times, installation requirements, or warranty coverage, please reach out before placing an order. We’re here to help you choose the right machine with confidence.